Jira?! What JIRA is for.

Jira is a bowser-based bug, issue, task and defect tracking system, and project management software solution used for open source and enterprise projects. Lindens use it for internal communication on bugs & other issues, as well as for letting residents file bug reports, functionality suggestions and other issues. Residents can keep track of - part - of the project statuses, fixes and possible solutions and can even offer their own solutions for - SL related - problems and patches to the Second Life code.

How to vote on JIRA

Voting on the JIRA shows you suffer from the same bug, or wish the same functionality as is described in the JIRA issue. The more residents vote, the more likely the JIRA Issue is to jump to Linden’s attention. But votes are not a miracle worker, there is for instance on issue that has over 500 votes, and is still not fixed: SVC-2833 ‘More than 25 groups‘ has over 1300 votes now, but Lindens are not planning on changing that anywhere in the near future.

1. Go to your JIRA issue. ( https://jira.secondlife.com/browse/ISSUE-NUMBER )
2. In the upper right hand corner it says log in, click this.
3. Type in your full SL name, first_name last_name. (eg. Vint Falken) Enter your password. (This is a SL run site so your password is safe.) Click Login.
4. You should now be back at the original page.
5. On the left side bar, find the option that says Voting. Under that tab it says Vote for It. Click that!
6. You have now helped many people by helping move this issue closer to the attention of the Lindens. (And you get to see who also voted).

Other handy things to do on and to know about JIRA

Watching - Clicking ‘Watch it!’ will make you subscribe to email notifications whenever somebody adds a comment to this JIRA issue or changes it’s status, to ‘resolved’ for instance. Emails are delivered to the email address linked to your Second Life account.

Status - 3 different choices here: Bug (A problem which impairs or prevents the functions of the product.), Meta Issue (Describes a general category of problems rather than a specific problem) and New Feature (A new feature of the product, which has yet to be developed. We mainly use it for ‘we want more functionality! ;)).

Environment - If you are posting a ‘Bug’ JIRA issue or replying to one, it’s always interesting for your fellow residents & the Lindens to know what kind of system you are using, where you were at in SL, etc… . To easily retrieve that information, in the Second Life client, go to the following menu: ‘ Help > About Second Life ‘ and then you just copy paste the upper part. Example:

You are at 265018.2, 312549.6, 21.9 in Sierra Nevada located at sim3174.agni.lindenlab.com (216.82.20.163:13001)
Second Life Server 1.24.9.98659
CPU: Intel Pentium III/Pentium III Xeon (0.25 micron process) with external L2 cache (2494 MHz)
Memory: 3070 MB
OS Version: Microsoft Windows Vista Service Pack 1 (Build 6001)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 9650M GS/PCI/SSE2
OpenGL Version: 2.1.2
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.18664 (Mozilla GRE version 1.8.1.13_0000000000)
Packets Lost: 0/4969 (0.0%)

If you suffer from a bug or have a great idea, and there is already an Issue for it on JIRA, don’t be afraid to speak up! Who knows, your system information or your suggestion might be exactly what Lindens - or your fellow residents - need to get it fixed/rolling! Happy JIRAing! ;)

Tags: how to, jira

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